FAQ

  • How do I place an order?
    To place an order, simply browse our selection, add your desired items to the cart, and proceed to checkout. Enter your shipping and payment details to complete the purchase. If you encounter any issues, feel free to contact our customer service team by emailing refinedpour@gmail.com.

  • What payment methods do you accept?
    We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other digital payment options. All transactions are secure and encrypted for your safety.

  • Do you offer international shipping?
    At the moment, we ship to a select list of countries, including Australia, Austria, Belgium, Brazil, Canada, France, Germany, Japan, the United Kingdom, and the United States, among others. We are continuously expanding our shipping options, so please check back for updates.

  • How can I track my order?
    Once your order has shipped, you will receive an email containing your tracking information. You can use this to track your order on our website or directly through the shipping provider’s site.

  • What is your refund policy?
    We offer a 30-day return policy. To qualify for a refund, items must be returned in their original condition and packaging. Certain items, such as perishable goods or customized products, may not be eligible for return. Please review our full refund policy for more information.

  • What should I do if I received a defective or incorrect item?
    If you received a defective or incorrect item, please contact us right away by emailing refinedpour@gmail.com. We will address the issue and resolve it as quickly as possible.
  • How do I use a promotional code?
    To use a promotional code, enter it at checkout. The discount will be automatically applied to your order if the code is valid. Some exclusions may apply.

  • How can I contact customer service?
    You can email us at refinedpour@gmail.com or via our “Contact Us” page on our website header. One of our friendly staff members will assist you within 24-48 hours.
  • What if my order is delayed?Sometimes orders may be delayed, if this is the case and you are wondering where your order is, first read our ‘Shipping Information’ page for further info, then check your Shipping Confirmation email you received, this can often end up in your spam/junk folder. If you are still unable to track your order, please contact us via the Contact Us page.